Refund Policy

RETURNS

We hope you will be completely delighted with your order. Unfortunately due to hygiene reasons we cannot offer to refund or exchange some products unless they are faulty.

RETURNING FAULTY PRODUCTS

Our returns are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if they are deemed as faulty. Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control). This does not affect your statutory rights.

When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received. Items lost in transit will not be treated as returned.

Make sure your items are securely wrapped and send your return to:

Pamper Dreams
78 Wyatt Road
Crayford
Dartford
Kent
DA1 4SW

After sending your parcel back you have not been contacted by us within 7-10 business days, please kindly contact us by email via returns@pamperdreams.co.uk in order for us to further investigate.

CANCELLING AN ORDER

Unfortunately, once your order is complete, you can no longer add items, or change your order. If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we'll be happy to refund you the additional delivery charge. You should be able to cancel your order within 24 hours of placing your order, but sometimes we are really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can return the parcel to us as long as it is as not be opened.